Saturday, July 30, 2011

The Social Context of Reading: Five Questions for Bob Stein

by Buzz Poole
The Future of Books

from Kyle Bean's "Future of Books," via Yanko Design

I first learned about The Institute for the Future of the Book while working on a magazine assignment that eventually became this piece for The Millions. In getting to know Bob Stein, his colleagues and the projects they championed I became convinced that concerns about the death of reading and writing were deeply misplaced. What readers, writers, publishers and retailers really needed to worry about, and catch up with, was the increasing potential of what a book’s content could be, the delivery of the content and how we could interact with the content. Of course, plenty has changed in the intervening years and the Institute continues to instigate the exploration of ideas regarding the future of the book. I caught up with Stein over the phone for his take on today’s culture of reading.

The first time we spoke was back in the pre-Kindle, pre-iPad days of 2006. For decades, you’ve actively been thinking about and working to augment the future of the book. What is your read of how the concept of the book has changed in the past five years?

There is the question of how it has involved in my mind and how it has evolved in the minds of the public. I view the book as a place where readers congregate and the social aspect of reading is where we’re going. The publishing industry is trying very hard to keep the traditional model of a book in tact, selling 300 or 400 pages to one reader at a time.

There is this social aspect: books are becoming these places to congregate, the form of expression is undergoing changes. In most cases e-readers and the e-book developers haven’t caught up to this. There are concepts that are too far afield, like people trying to write a novel collaboratively in World of Warcraft. I have no problem with such a book being considered fiction just like Tolkien but the execution isn’t there. And then there is something like Push Pop Press. Yes, the Al Gore book has interactive media but it is just for one reader at a time. They are simply books with audio and video on the page. We figured that out long, long ago. And it isn’t sustainable. When you’re doing something for the first time you can beg, borrow and steal all sorts of help when it comes to all this content. But when you go back to do it again and again you have to pay up.

My big problem with these apps is that they are like CD-ROMs, in the wrong sense – both are islands unto themselves. I’m reading The Waste Land all by myself. The apps are all walled in, all you have is the app. Heaven forbid you have an idea and want to go down the rabbit hole. You can, but you have to leave the app. I believe we are heading toward browser-based materials.

In light of how quickly e-readers have evolved do you foresee a time when printed books truly are a thing of the past? Will there be a time when e-readers will be able to compete with the most lavishly produced art book?

Yes and no. The reality is we’re always going to have books but they are going to play a different role in culture. There will be collectible, expensive art books and books as objects. Rich people will be able to have expensive art objects but in terms of how most information will be moved around it will be electronic. Books will be beautiful objects, the same as when I’m in an antique store and buy a salt shaker – I buy the object, a unity of form.

from Kyle Bean's "Future of Books," via Yanko Design

When you talk about the future of the book, you are really talking about the nature of how content is generated and engaged, right? Is one of the greatest potentials for the future of the book that this fluid, democratized notion of a book’s content will make for more transparency, especially in the ivory towers of the academy?

Let’s look at it differently. Think of going to history class as a kid, fifty years ago, fifteen years ago, it doesn’t matter. The teacher gave you a book and the first impression you were given is, Here is truth. But we’ve developed a much more sophisticated understanding of truth – it is something each one of us constructs from various perspectives. In the future we won’t be as interested in one person’s synthesis. Transparency is part of that but it is about coming at problems from different perspectives. My biggest thing moving forward is how we exploit this potential.

What is your ideal, your utopia, for the future of the book?

I’ve become interested in how context informs the reading experience, whereas a few years ago I was more focused on content. I’m interested by how context comes from different places, how it is shaped by different factors. During The Golden Notebook Project [a late 2008 “experiment in close-reading” that featured an ongoing conversation between seven readers that took place in the margins of the novel] I learned a huge amount just watching them read and debate the text. You can bring in various different glosses on a document. It is a richer experience with these different framing devices readily available, being able to see multiple perspectives and points of view at once. In the digital era context is what matters.

What was the last codex book your read? The last e-book?

The last codex book was Edmund Morris's biography of Beethoven. The last e-books were New Culture of Learning by John Seely Brown and Doug Thomas and Gary Shteyngart's Super Sad True Love Story.

Read more: The Social Context of Reading: Five Questions for Bob Stein — Imprint-The Online Community for Graphic Designers

Posted via email from Kellyfornia on the state of... well, things.

Wednesday, July 27, 2011

5 Truly Creative Uses Of Social Media

via Search Engine Land - for those of you who enjoyed the 10 Creative Uses of Twitter post from awhile back.

The biggest news in the world of social media over the last few weeks has been the IPO of LinkedIn, the upcoming Groupon IPO, and the slew of floatations these two are likely to herald. And, of course, underpinning all of this has been the simple question of whether the valuations these companies are receiving mean that we are in a bubble.

Whilst I’m in no way qualified to answer that (though I tend to agree with the analysis by multi-media consultancy Broadsight that all of this activity suggest that we definitely are in a bubble), what I can say is that nearly all of these companies rely on marketing, if not direct advertising dollars, for their business models.

This worries me because at present all of them seem to be enabling, if not actively encouraging, incredibly uncreative communication strategies. As a colleague of mine, who had his doubts about social, once said to me, “Are there any great social marketing campaigns that don’t rely on bribing the user”. And, when you think about it, there aren’t that many.

Groupon is built on bribing, or buying, your customer’s attention (with all the dangers that brings of investing in acquisition with absolutely no guarantee of retention), whilst many other ‘famous’ campaigns are built on similar models: vouchers, competitions, etc…

If Facebook, Twitter and the like really want to meet their valuations they need to win TV budgets, and that means that agencies and marketers need to get much better at using social platforms and technologies to build lasting relationships with consumers, without resorting to financial rewards, and start creating truly innovative strategies.

So, rather than just rant about this, I thought it would be useful to give examples of brands that are doing exactly that, in the (almost certainly vein) hope that this might encourage others to do the same.

5 Examples Of Excellent Social Media Campaigns

1. Intel – Museum of Me

 This was the campaign that made me decide to write this post. A stunningly simple mechanic (pulling data from people’s social graphs using Facebook’s API is hardly original).

But done in a truly beautiful way, that actually made me stop what I was doing and give my full attention to what was unfolding in front of me. And, in doing all of this, it subtly, but very definitely, hammers home the overarching brand message. This should win awards. Lots of them.

 

2. First Direct – Live

 Marketers often dismiss social, saying that it only works for cool brands, ones where people will want to get involved. So it would be impossible to use it for, say, a bank, right? Well, First Direct, to highlight the fact that unlike most other UK banks, were trusted by their customers, used social technology to surface consumer opinion, and then published it, on their own site, and broadcast it, in offline marketing. Again, an old tricks (it’s what movie studios have always done) but given an innovative twist, that won awards, and hit business targets.

3. Heineken – Star Player

Sponsoring major sporting events is an expensive business, yet so many brands go no further than slapping their logos on the bilboards and the ads around the games. Heineken went one better, and created an app that not only appeals to the target audience (football/soccer fans), but is truly engaging and, creates and facilitates live conversations.

4. Metropolitan Police – Choose A Different Ending

If you can’t use social for boring sectors, surely it can’t make a serious point? Well, the (London) Metropolitan Police proved otherwise with this interactive video narrative that allows youngsters to see the dangers of carrying a knife through a ‘choose your own adventure’ style YouTube platform. Gripping, engaging and perfect for the target audience. Truly creative, and true social work.

5. Burberry - Art Of The Trench

Another industry that has, for the most part, steered clear of social, and indeed digital in general, is the luxury sector. But fashion brand Burberry decided to grasp it with both hands, and the result was the highly successful Art Of The Trench, which has been followed with the world’s first 3D livecast of a catwalk show, with real-time Facebook & Twitter commenting.

It actually took me a while to come up with these, as so many, admittedly creative uses of social, rely on giving something physical back to consumers, whether in the forms of discounts or competition prizes.

So, help me out. Help me prove my colleague wrong. Help us prove that social media can be used creatively, without recourse to competitions, vouchers and give-aways, by giving your own examples in the comments.

* Heineken & First Direct are both Mindshare clients, though Mindshare was not involved in the creation of the Star Player app. I have tried to use non-US examples on purpose, to prove that great work does exist outside of America.

Noted addition:

6. E4.com - Mess with the Misfits

           This one was discussed in the comments section, however, Norris decided not to include it as to stray from using examples from TV or Film, but really what drives most of this social media, stuff to talk about. So, I felt it pertinent to include it. Plus, it's pretty darn cool. Integrating your social media image and name into a video. Super cool. Take a watch yourself.

Posted via email from Kellyfornia on the state of... well, things.

Thursday, July 21, 2011

5 Innovative Food Truck Social Media Marketing Campaigns

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The Social-Savvy Food Truck Series is supported by the Ben and Jerry’s Scoop Truck. For more information on the scoop truck and where it stops, click here.

Fueled by demand for inexpensive, quick and delicious meals, gourmet food trucks have swept cities across the world, offering up specialties, such as grilled cheese sandwiches, tacos, pickles, cupcakes and meatballs.

The past few years have seen an onslaught of social media-savvy food trucks, empowering on-the-go customers to follow their favorite truck’s whereabouts on Twitter or learn about nearby deals on Foursquare, among other advancements.

Food trucks are becoming increasingly smart with their social media marketing, running campaigns to support particular efforts, deals or events. Here are five examples of innovative social media campaigns created by food trucks of all types.

1. DoubleTree CAREavan: Celebrating a Milestone

DoubleTree by Hilton gives out approximately 60,000 chocolate chip cookies each day when guests check in, amounting to more than 21 million cookies annually. In celebration of the 25th anniversary of its signature chocolate chip cookie, DoubleTree by Hilton suited up a food truck for, in their own words, a “10-week, 10,000-mile, 50-city journey to deliver hundreds of thousands of smiles to weary workers, tired travelers and local charities across the country through the pleasant surprise of a sweet chocolate chip cookie treat.”

The campaign is driven by social media, including the following components:

Facebook: The DoubleTree Facebook page features an app with a real-time map of where the cookie CAREavan is, relevant tweets, a sweepstakes entry form for free stays at the hotel, YouTube videos and related promotions. The page has experienced an 89% increase in Facebook Likes since DoubleTree launched the campaign on May 26.
Foursquare: The CAREavan’s location is updated on Foursquare, where the truck is running a special to promote its free cookies, as well as its Topguest partnership.
Topguest: Topguest members receive 50 Hilton HHonors Bonus Points and 25 Virgin Elevate points with each Foursquare checkin.
Twitter: DoubleTree is running a contest on Twitter to give followers the chance to win a “sweet break,” in which the truck team chooses tweeters using the hashtag #SweetBreak and hand-delivers 250 chocolate chip cookies to each of the winners’ offices. Twitter followers can also stay informed about the CAREavan’s whereabouts and activities.
YouTube: DoubleTree is capturing “Cookie Confessionals” of fans talking about why they love chocolate chip cookies and posting them to its YouTube channel.
While DoubleTree isn’t a food-centric brand at its core, it is known for its warm chocolate chip cookies, and this campaign definitely plays on that nostalgia, bringing a bit of sweetness to each city it visits.

2. Mexicue: Crowdsourcing Recipes on Facebook

BBQ truck Mexicue is on a mission to crowdsource seasonal offerings on its menu. This summer it is running a Summer Market Special Contest, in which one lucky winner will be picked to have his or her seasonal recipe featured on the menu for one month.

Using a Facebook app, Mexicue announces an ingredient and accepts recipe submissions that include that ingredient. Then the Facebook community can vote for the recipe that will be featured aboard the Mexicue truck that month. Each month this summer, a new menu item is featured. The creators of the winning recipes win a $50 gift certificate to Mexicue and a Manhattan Messenger bag by Lexdray. The second and third place prizes are $25 and $10 Mexicue gift cards, respectively.

This contest is a fun way to engage a community and empower aspiring taco artisans to craft recipes for the chance to be featured on the menu.

3. Ninja Snowballs: Building Excitement During a Dead Time

There are only so many months in a summer when pedestrians want to stop for a snow cone. Baton Rouge snow cone truck Ninja Snowballs decided to combat slumping sales in September and October by running a flavor contest.

Bite and Booze blogger Jay Ducote partnered with Ninja Snowballs to run the contest, which asked foodies to invent a new flavor combination for the truck. Entries were accepted via Twitter and Facebook.

So, how did the campaign do? The truck was able to vend a few more weeks than it usually would have as a result of the buzz around the new flavors available for customers to try during the contest, says Ducote. Furthermore, the contest details page racked up 1,500 visits, and the top 16 submitted flavors drove a lot of buzz during the six rounds of judging, in which votes were counted by how many people ordered each snow cone.

The winning flavor, called “Lemon Fluff,” was submitted by marketing consultant Julie Perrault and featured a blend of fresh-squeezed lemonade and sweetened condensed milk.

4. Chi’Lantro BBQ: Offering a Deal

Chil’Lantro BBQ, a Korean and Mexican fusion BBQ food truck based in Austin, uses social media to keep its fans abreast of the truck’s latest news, locations, giveaways and specials of the day. Owner and founder Jae Kim actively uses Twitter, Facebook, Yelp and Foursquare to do just that.

Kim says his truck’s most successful social media marketing campaign took place during this year’s SXSW conference. Teaming up with mobile payment system Intuit GoPayment, the truck offered 25-cent tacos to customers who followed the truck on Twitter and paid with a credit card.

The campaign generated “tons of buzz” and was a “huge success and win-win for everybody,” says Kim.

5. Wafels & Dinges: Promoting a Relevant Holiday

In celebration of Belgian National Holiday (July 21), New York City-based Wafels & Dinges is introducing its Belgian Madness ice cream, which features its now-leaked secret ingredient, Hoegaarden white beer. From 12 p.m. to 1 p.m. ET, the Wafels & Dinges truck will be handing out free cones of the new flavor. To make the event even more fun, the Astor Place cart is crowning the “back-up King of Belgium” at 10 p.m. ET. The details for entering are explained on the company’s blog:

“Come dressed up as royalty (or at least in uniform worthy of a King) and give a 1-2 min speech about the role of Dinges in the expansion of the Belgian empire! If you convince our Belgian jury, you might win a free catering event for 50 people anywhere in NYC! The second prize is a gift certificate for 5 WMDs! And under the Belgian motto of ‘participating is more important than winning,’ all the contestants will receive a free jar of Spekuloos!”

The waffle truck is promoting its campaign on Twitter — where it has a following of over 15,500 — and Facebook, where it has 7,500 fans. Since this promotion ran on the day of this article’s publication, success metrics could not be determined.

Your Favorite Food Truck Campaigns
Which social media campaigns are food trucks in your neighborhood running? Let us know in the comments below.

Series Supported by Ben and Jerry’s Scoop Truck

The Social-Savvy Food Truck Series is supported by the Ben and Jerry’s Scoop Truck. In New York City or San Francisco and want a free scoop? Follow @BenJerrysTruck and @BenJerrysWest for details!

Images courtesy of Mexicue; Flickr, speedye, somethingstartedcrazy

Posted via email from Kellyfornia on the state of... well, things.

Monday, July 18, 2011

Social Media Day SF Recap: Should the Anti-Social Mashable be Leading the Charge?

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Well, I missed Social Media Day at the House of Air on June 30th. I had intended on so many levels to attend. You say to me, wall-to-wall trampolines and I'm in, period.

However, that afternoon I received (hang on, time to channel Brando) ... "an offer I couldn't refuse." Free VIP ticks to the Blonde Readhead show at the Independent. Blonde Redhead, a beautiful music factory reminiscent of The Proclaimers reinvented as hipsters with a Toria Amos of sorts in the role of lead vocals - a band I've been following for some time now.

So, I chose a free night of food, best friend one-on-one time, drinks and music I adore - over trampolines, I know.

Sorry to my reading public. This is my formal apology for lagging in my responsibilities as this city's Social Media Examiner. I'm back, and the news is on again.

Today though, this is about more than news. I had a revelation at work while walking past the Mashable offices that share a wall with my company on the ninth floor of an office building in SOMA.

You see, I share an office space with the San Francisco syndicate of the venerable social media journalism monopoly. We work amid a cadre of Internet start-ups nested in various corners of the floor's available space, which is dwindling with each week. It's a coveted spot.

The ninth floor SOMA Central crowd is quite sociable, even for tech-heads. We throw a weekly floor-wide-invite happy hour, mainly to get to know our neighbors better and share a few brews at local spots. We've even been known to film a music video on the floor with all the businesses, together.

Team Mashable over the months of our shared residency though, has gained a noted reputation of anti-socialism when it comes to meeting up. Ironic, no? 

Some on the floor venture the guess that they snub their nose at the smaller companies that they feel superior to the Lilliputian web ventures sharing their floor, or possibly consider themselves a serious business with a responsibility to the news and therefore, no time for monkey business.

Posted via email from Kellyfornia on the state of... well, things.